Phone: 866.995.3282
Email: support@greenhousedata.com
Online: Customer Portal
Learn more about customer portal features.
You can say goodbye to long periods spent waiting for a response to your e-mail or ticket. The Global Service Center will help pinpoint your problems and fix any potential underlying infrastructure issues.
Every customer receives a 15 Minute Response Time SLA, guaranteed and free of charge. Other cloud providers and data centers charge hundreds or thousands per month for a comparable response time.
Complimentary support covers:
• Troubleshooting for virtual data centers, virtual machines, and supported firewalls
• Configuration and setup of virtual data centers
Additional fees or a Managed Service contract may be required for:
• Problem resolution for virtual machines
• Virtual machine set up and configuration
• Physical server installation, set up, or configuration for hybrid cloud deployments
• Third party firewall or load balancer troubleshooting, configuration, or set up
We are dedicated to uptime and customer service. Every client installation includes a wide range of standard services at no additional cost to help ensure the setup, maintenance, and daily operation of your infrastructure is quick and easy.
For cloud customers, Green House Data customer service represents significant cost savings.
| Amazon Web Services | Microsoft Azure | Google Cloud Platform | Green House Data | |
|---|---|---|---|---|
| Support Tiers | Basic, Developer, Business, and Enterprise | Developer, Standard, Professional Direct, and Premier | Basic, Development, Production, and Platinum | None - all customers receive the same service levels |
|
15 Minute Response Time | Enterprise tier only | Premier tier only | Platinum tier only | Included for all customers |
| Phone Support | Business or Enterprise tier | Standard, Pro Direct, or Premier tier | Production or Platinum tiers | Included for all customers |
| 24/7 Availability | Business or Enterprise tier | All tiers except Developer | Production (critical issues) or Platinum tiers | Included for all customers |
| Account Management | Enterprise tier only | Professional Direct (pooled) Premier (dedicated) | Platinum tier only | Included for all customers |
With the customer portal, you have direct access to a wide range of online tools to keep your systems operating at high performance levels. These tools include real-time systems bandwidth statistics, service ticket management, resource provisioning, and billing management.
Cloud and colocation services include robust, complimentary monitoring systems to keep an eye on servers, applications, network connections, databases, storage, and more. These scalable tools track all compute resources to help you avoid overprovisioning, stretching your budget, and malicious activity.
Large cloud providers charge a premium for cloud monitoring tools and customer service. You will gain greater insight into your environment and costs with the added advantage of 24/7 live service—included in every contract.
You can monitor performance and availability on their vApp Servers, vCloud Machines, and orgVDC with these measurements:
With customizable dashboards, alerts, and reports, your critical performance statistics are delivered where and when you need them. Track SLA coverage and service level objectives or integrate your existing tools with a powerful API all from one central hub.
Highly qualified technicians are immediately available any time you need assistance. Every account is also managed by a dedicated client services manager, who assists with:
Green House Data documents all routine processes for reference, troubleshooting, and support. You will have unique Standard Operating Procedures and routine maintenance needs. If it can be clearly defined and documented, it can be successfully executed. Custom procedures define how and where alerts and other communications are sent.
Some managed routine processes include:
